Frequently asked questions

Yes. We only sell new, genuine cartridges from HP, Brother, Canon and Kyocera, in the manufacturer's closed and sealed packaging. No copies, no refills and no own-brand products.

Search for your printer model (for example HL-L2350DW) or the number on your current cartridge (for example TN-2420). Every product lists all printers it fits. The model number is usually on the front or top of your printer.

The toner contains the powder your printer prints with and needs replacing most often. The drum transfers the toner onto the paper and usually lasts much longer. Some printers have toner and drum in one cartridge, others use two separate parts. Your printer will tell you which part needs replacing.

It is the approximate number of pages you can print according to the manufacturer, measured at 5% coverage (a normal text page). If you print a lot of images or full pages, you will get fewer pages.

A genuine cartridge is made by your printer's manufacturer and has a chip designed for it, even after a firmware update. You get the stated page yield, even prints and less risk of leaking cartridges or error messages.

Unopened toner keeps for a long time if you store it in its closed packaging, in a cool, dry place out of direct sunlight. Only take the cartridge out of its packaging when you are ready to use it.

Check that you have removed all protective tape and the orange or blue protective cover. Take the cartridge out and put it back in until it clicks into place. Then switch your printer off and on again. Still not working? Contact us and we will sort it out together.

If you order before 3:00 pm on a working day, we ship your order the same day from the Netherlands. Orders placed at the weekend are shipped on Monday.

That depends on your country. At checkout you will see the expected delivery time once you have entered your address.

Shipping is free from €99. Below that amount, you will see the shipping costs for your country at checkout.

We ship from the Netherlands to all countries of the European Union and to a number of countries outside it. At checkout you will see whether we deliver to your country.

As soon as your parcel is on its way, you will receive an email with the shipping details. Can't find this email? Please check your spam folder or contact us.

Contact us as soon as possible. If your order has not been shipped yet, we will gladly adjust it. If it is already on its way, you can use your 14-day right of withdrawal.

You pay safely through our secure checkout. Payment methods include iDEAL, among others. You will see all payment methods available for your country at checkout.

Yes. Our checkout uses a secure, encrypted connection. We never see your payment details.

Yes. As a consumer you have a 14-day cooling-off period after receipt. Notify us within that period and send the product back within 14 days of your notification. Everything is explained in our returns policy, where you can also request a return directly.

The cost of sending the product back is at your expense. We refund the purchase price including the standard shipping costs.

You may unpack and inspect the product as you would in a shop. Once a cartridge has been installed or its sealed inner packaging has been opened, we can no longer sell it as new. Not sure if it fits? Ask us before you open it.

We are sorry! Contact us within 14 days of receipt, ideally with a photo. We will replace or refund it free of charge.

Certainly. For offices, schools and other organisations we are happy to prepare a tailored quote with volume pricing and one point of contact. Please contact us.