Privacy: chat, email and subscriptions
This page supplements our privacy policy. It explains which additional services we use and what happens to your data.
Chat and AI assistant
You can chat with us on our website via Shopify Inbox. Your question may first be answered by an AI assistant; a member of our team can then take over the conversation. We process your messages and, if you provide them, your name, email address and order number in order to answer your question. Chat conversations are stored in Shopify and used for customer service only.
Email and text messages
We use Klaviyo for newsletters, discount codes and service emails, such as a reminder about an abandoned cart. For text messages we use Klaviyo or SMSGo. We only send marketing messages if you have signed up for them. For this we process your email address, your phone number if provided, your language, your orders and whether you open or click on our messages. You can unsubscribe at any time via the link at the bottom of every email or by replying STOP to a text message. Klaviyo is based in the United States. Data processed outside the European Economic Area is protected by appropriate safeguards, such as the European Commission's standard contractual clauses.
Toner subscriptions
If you take out a subscription, we keep your order and address details and your chosen frequency for as long as the subscription runs, so that we can ship your toner automatically. Your payment method is stored securely by our payment provider via Shopify; we never see your full card details. After you cancel, no new orders are created.
Shipping and payments
To ship your order, we share your name, address, email address and phone number with Sendcloud and the carrier delivering your parcel, so that you receive delivery updates and tracking. If a payment is disputed (chargeback), we use Disputifier to provide the order and shipping details to the payment provider.
We show our products via Google Shopping. Only if you consent via the cookie banner do we use Google tags to measure which visits lead to a purchase.
How long we keep data
We do not keep data longer than necessary. Order and invoice data are kept for as long as the law requires; for Dutch tax records this is 7 years.
Your rights
You can always ask us which data we hold about you, have it corrected or deleted, or object to its use. Email info@inktkracht.com. You can also lodge a complaint with the data protection authority in your country.
Last updated: 24 October 2026