Cancellation policy

Subscriptions and recurring orders

With a toner subscription, you automatically receive a new genuine toner at the interval you choose, for example every 1, 2, 3 or 4 months. You pay per delivery.

Cancel, pause or change

Your subscription has no minimum term. You can cancel free of charge at any time, skip a delivery, change the frequency or choose a different product. You can do this via your account on our website or by emailing info@inktkracht.com with your name and order number.

When does a change take effect?

Changes or a cancellation you submit no later than 2 working days before the next delivery date apply immediately to the next delivery. If you submit it later, the next delivery may already have been processed; the change will then apply from the delivery after that. After you cancel, no new orders are created and nothing more is charged.

Confirmation

After a cancellation or change, you will receive a confirmation from us by email.

Deliveries already shipped

Any delivery that has already been shipped is covered by our standard return policy with a 14-day cooling-off period. Please read our return policy.

Questions?

Contact us at info@inktkracht.com. We are happy to help.